Intensifying competition, changing customer requirements as well as continuously increasing margin pressure - there are many reasons why businesses require organisational agility.

Most of us have been through profit improvement exercises - programs with acronyms like TPI (Total Productivity Improvement), PIP (Profit Improvement Program), Delta P (Change Performance). Some we umbrella brand as continuous improvement, others are focussed on turnaround or survival. They can be cost, productivity or revenue focussed - or the lot. We may give them positive spins by adding innovation and growth targets, but ultimately they are about improving cost, efficiency and productivity.

Our client, a major Australian insurance company with a centralised claims division, processed over $1b of claims per year.

Processes to detect and act on claims fraud were poor, and significant claims fraud / leakage was occuring.