Pacific Strategy Partners has assisted financial services, industrial and consumer goods clients to firstly identify the true performance of these contracts, then confirm if and how these contracts fit within the overall strategy of the organisation, and finally to negotiate drastically improved financial outcomes.

For many big organisations the effective management of large contracts is a major unrealised performance improvement opportunity. Typically these organisations understand the volumes, service levels and sales revenue of these contracts, but the underlying profitability is not well understood.

Our client, a major Australian insurance company with a centralised claims division, processed over $1b of claims per year.

Processes to detect and act on claims fraud were poor, and significant claims fraud / leakage was occuring.

Our client had a long standing complex agreement for the distribution of financial services products through another ASX100 company.

We worked with the client to address key issues that had arisen, developing a new operating model and organisation structure that addressed all the material issues with the current relationship, including an equitable distribution of profit and provided a growth story for both parties.