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Our client, a major Australian bank, had underinvested in technology infrastructure over a period in which business and technological complexity expanded dramatically. This resulted in a complex, fragmented legacy IT infrastructure with poor functionality. A banking infrastructure project was initiated to develop a comprehensive strategy to transform the IT infrastructure from a complex and high cost constraint to a simpler, lower cost enabler of future business.
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Our client had a long standing complex agreement for the distribution of financial services products through another ASX100 company. We worked with the client to address key issues that had arisen, developing a new operating model and organisation structure that addressed all the material issues with the current relationship, including an equitable distribution of profit and provided a growth story for both parties.
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Our client, a major Australian insurance company with a centralised claims division, processed over $1b of claims per year. Processes to detect and act on claims fraud were poor, and significant claims fraud / leakage was occuring. Working with a joint client team, we developed an end to end process map of the fraud situation - including external market and perception factors. Over a three month period a fact pack was developed and diagnosis was performed.
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